For non-perishable commodities, respective brand owners
will be responsible for the quality of product. In
such cases, you can lodge complaints on them through
perishable commodities displayed on the site and
the actual products delivered will be similar and
may not be exact replicas as these items are hand-made
and can vary. However, in all such cases the quantity
specified in the order will be provided as desired.
We recommend customer to refrigerate the cakes on
delivery (if it is to be used after half an hour
3. If ordered
flowers / cake / Soft Toys/ sweets / chocolates
are not available in the respective city or
town, we shall deliver alternate flowers / cake
/ Soft Toys/sweets/ chocolates/ of desired quality
and equal to (or greater than) order value.
a. In all class A cities we can deliver
on same day and within two business
days in other listed
no delivery date is specified in the order form
then the order shall be delivered within 1 business
day for Class A cities and within 2 business days
for Class B cities of receipt of the order.
timelines shall be applicable for perishable items
like flowers, cakes, teddy bear, sweets, chocolates,
Fresh fruits (unless specified otherwise in
product name/ description) etc. Rest of the
items shall be delivered in approx 1-4 business
days. Refer locations
section for more details.
4 b. Delivery Time, Telephonic
Support and Order cut-off:
- Our Normal Delivery Hours are 9 AM - 7 PM. For
Same Day delivery in normal hours, we need the
order by 2 PM. Normal
hours delivery of orders that include cake are
usually scheduled after 10 AM to ensure fresh
Normal hours deliveries, we would not be able
to commit delivery at specific time (though we
will make all possible attempts to deliver at
your preferred time). For
Same day Sunday delivery within Kerala, please
place the order one day in advance.
- Midnight delivery shall be done close to 12
AM. However in exceptional cases, midnight delivery
may start at 10:30 PM. For Same Day midnight
delivery, we need the order by 4 PM. Please
place the order for midnight delivery, from midnight
section of the website.
- Early morning deliveries are done by 9 AM. For early morning
delivery, we need the order by 4 PM on previous
the order for Early morning delivery, from early
morning section of the website.
You are advised to place orders (for delivery
on 13th/ 14th and 15th Feb) from Valentine section
of the website only.
4 c. Midnight and early morning delivery is not
available for Occasions like Valentine day, Mother's
day, Father's day, Rakhi, Diwali, Christmas and
New Year. Also, for delivery on these days, no
time commitment would be available. Any order
placed for the midnight delivery for these occasions
shall be delivered in the evening of previous
day or during the day of the occasion.
4 d. For Flowers/ Cakes/ Combo orders to be delivered
on 12th, 13th, 14th or 15th Feb, please place
the order from Valentine Section. Also because
of Valentine day rush, Telephonic support may
not be available on 13th & 14th Feb.
4 e. On Sunday and Public Holidays, telephonic
support may be available till 1 PM only.
4 f. For
same day Sunday,
Public Holidays or on occasions (like New Year,
delivery, please place the order by 9 AM. For
Same day Sunday delivery within Kerala, please
place the order one day in advance.
of certain branded items may not be possible/delayed
under certain un-controllable circumstances such
is not available in the market or discontinued
by the manufacturer. In such cases, similar product,
nearest to the description will be delivered.
Also, conformance would be seeked from the customer
for the same through e-mail before the delivery
of the order.
No claim of
whatsoever nature under any circumstances will
be tenable other than the claim for
100% refund of payment made. For
compliants/ issues related to quality of the
delivery/ product, complaints should be made
within 24 hours of delivery
of the product through
email at: email@example.com.
7. The owner of
the site retains the right to refuse any order unconditionally.
8. All claims
are subject to the jurisdiction of Court at Kurukshetra,
for cancellation of confirmed order can be
made up to 1 day prior to the delivery date. You
can send your cancellation request at:
For cancellation of order that has been placed using
debit/ ATM card or netbanking, 10% of the order
value shall be deducted towards bank charges. Also,
in the event of cancellation/ refunds the payment
for the transactions done through ccavenue payment
gateway on this website shall be refunded within
3-7 business days. In an event of non-refund within
this timeframe, customer is requested to contact
us with the order number at: firstname.lastname@example.org.
10. If the shipping address is incorrect and recipient
is also un-reachable on phone OR if no one is available
to accept the delivery of the perishable gift item
(when delivery attempt is made) then in such cases
the order will be assumed as executed & no refund
will be made.
11. While placing
an order, please provide us with the following information
for delivery at Hotel / Hospital.
address of the hotel.
number of the hotel.
of Tour company, if applicable.
address of the hospital.
address of recipient with phone number.
If there is no one available at the shipping
address (to accept the delivery of your order) at
the time of delivery, the order will not be considered
late. Hence in such cases, no refunds, cancellations,
liability can be made.
13. If the recipient
has not checked in at the hotel on the delivery date,
the order will be left at the reception
& the order will be assumed as executed.
If the person has checked out of the hotel
by delivery date, the order will be assumed as executed
& no refund will be made in such cases.
14. If Flower
Plaza is unable to deliver your order, then
complete refund will be made.
Plaza has taken every care for the accuracy of the
information provided in the site. It has exercised
due diligence in providing the latest products/information.
However, Flower Plaza or its employees or its affiliates
are not responsible for the loss or damage caused
to any of the users due to the information inadvertently
provided in the site.
Cashback, Promotional Offers, if any are not applicable
on Gift Coupons.
Quantities/ sizes specified on the site are indicative
in nature and hence there can be slight variations
in the delivered item, depending on the availablity
of the gift items.
note that the items are delivered as per the product
description on the website. In an event of conflict
among the a) item details in the order form,
b) product description (as on the website) and c)
displayed image on the website, product description
as mentioned on the website (for that product code)
delivered item for the
product categories Watches, jewellery, teddy bear,
silverware and Apparels may/ may not be exact replica
of the images shown on the website (depending on
the availability of the ordered gift item). Hence
in such a case the delivered gift item for these
product categories shall be similar/ close-replica
to the image shown for the ordered gift item.
delivery of gift items to Wedding Ceremonies/ Mariage
Halls, we may not be able to assure the delivery
to the bride and/or bride-groom because of non-accessability
of our delivery team to the couple. However, we
shall ensure that the delivery is made to one of
the responsible member of host. Also, if possible
we shall provide you with the name of the recipient
through our order confirmation mail.
Genunity of information & interest of making payments:
The customer promises
that the information provided to Flower Plaza is
true, correct and accurate. The customer also agrees
to pay all charges incurred by them and
users of your account and credit cards or
other payment mention at prices in
effect when such charges are incurred.
customer agrees to defend indemnity & hold Flower
Plaza and its affiliates harmless from
all liabilities & expenses including attorneys fee related
to any violation of this agreement by
them and also for the use of
the services or transmission of any
message or information by them Flower Plaza may
modify this agreement from time to time without giving any prior
Secured online authorisation and order confirmation.
2. Payments accepted through Verisign Certified payment
3. 128 bit SSL data encryption technology.
You are requested to email
your "order Number" to us at:
for prompt & timely execution of your order.
us (or) Chat Online for your queries
Delivery to over 175 Locations|
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Same day delivery, Kindly place the orders before 2
Click here, for
list of locations, where same day delivery is available.
If you are late in placing the order, you can call us
on +91 96208 77748 or chat online/ send email at: email@example.com
with your requirement details.
Same day midnight deliveries, kindly place the order
by 4 PM. Please Click
here, For list of locations
where same day midnight delivery service is available.
For midnight gifts delivery, please place the order
Early Morning deliveries, kindly place the order by
4 PM on previous day. Please Click
here, For list of locations
where Early Morning delivery service is available. For
Early Morning gifts delivery, please place the order
from Early Morning
Gifts (cake, flowers etc) may not be an exact replica
of the images displayed on the website. The same may
slightly vary in shape/design depending on the availability
(All attempts shall be made to deliver the gifts as
per the displayed image).
shall be charged based on INR price (or equivalent price
based on your Card's local currency). Displayed prices
includes delivery charges.
orders are accompanied with a Free Gift Message card.
case you need help in placing the order, please
to access "Help Guide".
you need any specific cake flavor or color of flowers
to be delivered, kindly specify the details in "Other
Notes or Instructions" box in the order form. Best possible
attempts shall be made to incorporate the requested
of delivery can be specified in "Gift Message and Date
of Delivery" in the order form.
10. For more details on Taj/ 5-star hotel bakeries,
from where Taj/ 5-star cakes are sourced in respective
cities, please click
Flowers & Gifts to India on Sunday, Send Flowers & Gifts
to India on Public holidays, Send Flowers & Gifts to India
Online, Send Flowers & Gifts to India from USA, Send Flowers
& Gifts to India from UK, Send Flowers & Gifts to India
from UAE, Send Flowers & Gifts to India from Canada.
policy & secure transaction :
we know only the Shipping details and the message you provide
us (and not the payment related details) for your Order.
Your online payment is processed through secure payment
a Verisign secured payment gateway. We do not share any
information gathered. That means, your online transactions
are safe and secured and are absolutely confidential.
email us your order number at firstname.lastname@example.org
for timely execution and prompt delivery of your order.
you are unable to find any Gift or Gifts Combo of your choice,
kindly send us an email with your requirements at email@example.com
always welcome your valuable feedback/ suggestions. Please
send us your Feedback/Suggestions at firstname.lastname@example.org
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